Letters

I've often stated how much I like to write and receive letters. Yesterday I began the challenging task of a letter I did not enjoy. I was writing a letter to American Airlines after our unpleasant experience flying to and from Italy. Yes, all 8 bags were lost, but it was more than that. We came across three planes that didn't work properly-thankfully we arrived home in one piece! :) We encountered rude people, when the situations we were put in weren't our fault. Our flight to Italy was supposed to take 12-14 hours and it took over 24. Our flight home was supposed to take 12-14 hours and it took over 48... Among other issues. So, I began the letter, requesting compensation, etc. Not fun, but necessary.